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Customer Service

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At Weems and Plath, we strive to provide the highest level of customer service. If you ever have any questions, you can call us at 800-638-0428 extension 22 or e-mail us.

What do I do if my product needs repair?

All Weems & Plath products in need of repair should be sent directly to Weems & Plath even if you purchased the product at a retail location.

Before sending in your item for repair, please visit our Frequently Asked Questions document below.  In this document we have compiled a list of help topics. Then, if you find that your Weems & Plath or Conant Custom Brass instrument still needs repair, fill out our Customer Repair Request form & send the form along with the instrument(s) to the following address:

Weems & Plath, Inc.
Attn: Customer Service
214 Eastern Avenue
Annapolis, MD 21403 USA

We will notify you of any charges and you may then pay by credit card or send us a check. There are no costs involved if your instrument is still under warranty. NOTE: Please package carefully as Weems & Plath can not be responsible for damage in transit.

On each product page of our web site, you will find the following documents available for download: Product Manuals, Parts List, Warranty, Troubleshooting and Technical Documents, if applicable. If you need additional assistance or documentation, please contact Customer Service by e-mail or call 800-638-0428 extension 22.

FREQUENTLY ASKED QUESTIONS (1.58 MB .pdf)

If Your C. Plath Compass Needs Repair:
We do not make compass repairs at our facility here in Annapolis. We can refer you to the following authorized dealers and service centers that can repair and refurbish C. Plath compasses.
AUTHORIZED SERVICE CENTERS FOR C. PLATH COMPASS REPAIR

Need lighting wicks & chimneys:
Please refer to the following pdf as a guide.
LIGHTING PARTS & ACCESSORIES